Make sure we don’t end up in the “junk pile”.
When patients tell us they haven't received our email, about 50% of the time, they find our email in the "junk mail" folder in their email application.
Some email systems block emails from unknown correspondents even before they get to your application.
In order to prevent information regarding your medical record from getting blocked or winding up in your “junk mail”, it’s important to add “@rsrs.com” to your “safe senders list”. This applies to your mobile phone email as well.
For detailed instructions, please take the time to view the relevant short video that applies to you at https://www.recordsolutions.ca/email/