FAQ

How long does it normally take to receive a copy of your medical record(s)?
Usually 6-8 weeks. If you have a RUSH requirement, you are urged to immediately call us at 1-888-563-3732, Ext. 205.
Fri, Mar 23, 2018 at 1:13 PM
I have my username but the email with the password hasn't arrived.
Make sure we don’t end up in the “junk pile”. When patients tell us they haven't received our email, about 50% of the time, they find our email in t...
Fri, Mar 23, 2018 at 1:19 PM
I have received a letter from my doctor. How do I order my medical record(s)?
You have a couple of options when you want to order a copy of your medical record. Your best option is to fill out and submit a Medical Record Request F...
Fri, Mar 23, 2018 at 1:43 PM
Did you receive my fax?
RSRS receives all FAX transmissions through a secure server and a customer service representative cannot search the queue for privacy reasons.  Our Pati...
Fri, Mar 23, 2018 at 1:52 PM
Why do I need my medical record?
Your medical record is about nobody but YOU. It is as unique as a thumbprint and resembles no other record anywhere.  The information it contains is imp...
Fri, Mar 23, 2018 at 1:55 PM